Privacy Policy

1. Who We Are

Brandmatic is a brand operated under Viselio.ai, founded and operated by OJ Paranone. We provide AI-powered business services including website building, business automation, social media management, and lead generation.

When this policy says "Brandmatic," "we," "us," or "our," it refers to Brandmatic / Viselio.ai.

2. What This Policy Covers

This Privacy Policy explains how we collect, use, store, and protect information when you use Brandmatic's platform, services, and website (collectively, the "Service"). By using the Service, you agree to the practices described here.

3. Information We Collect

3.1 Information You Provide

When you sign up or use our services, we collect:

• Identity & contact information: Name, email address, business name, phone number
• Business information: Industry, business goals, target audience, social media accounts, and other details you provide during onboarding
• Communications: Messages, requests, and instructions you send to our AI agents or support team
• Payment information: Billing details are processed by Polar.sh — we never store your credit card numbers directly

3.2 Information We Collect Automatically

• Usage data: Pages visited, features used, actions taken within the platform, session duration
• Device & browser info: Browser type, operating system, screen resolution, IP address
• Analytics data: Aggregated behavioral patterns through Google Analytics
• Log data: Server logs, error reports, and performance data

3.3 Cookies

• Session cookies: Required for platform functionality and keeping you logged in
• Analytics cookies: Via Google Analytics to understand how users interact with our site

We do not use advertising or third-party tracking cookies beyond those listed above.

4. How We Use Your Information

We use your information to:

• Provide, operate, and improve the Service
• Configure and run AI agents on your behalf
• Communicate with you about your account, billing, and updates
• Personalize your experience based on your business profile
• Generate analytics and performance reports for your business
• Respond to support requests
• Send product updates and announcements (you can opt out at any time)
• Comply with legal obligations

5. AI Agent Data Practices

5.1 AI Processing of Your Data

Your AI agents process your business data — including content, instructions, customer information you share, and task inputs — in order to perform the services you've requested.

5.2 Conversation Logging

Interactions with AI agents may be stored for service delivery, quality assurance, debugging, and performance monitoring.

5.3 Your Data Is NOT Used to Train AI Models

Client data is never used to train, fine-tune, or improve AI models — neither ours nor any third-party model provider's. Your business data belongs to you.

5.4 Data Isolation

Your data is fully isolated from other clients. No data from your account is accessible to, shared with, or mixed with another client's data.

6. Third-Party Services

We use the following third-party providers to operate the Service:

We do not sell your personal data to any third party.

7. Data Storage & Security

• Primary storage: US-based servers via Vercel and Supabase
• Encryption: All data is encrypted in transit (TLS) and at rest
• Access controls: Row-level security and role-based access controls limit who can access your data
• Security practices: We follow industry best practices; however, no system is 100% secure

8. Data Retention

• Active subscriptions: Your data is retained for as long as your subscription is active
• After cancellation: Account data is retained for up to 90 days to allow for data export
• Deletion on request: You may request complete deletion at any time; we will process within 30 days
• Anonymized data: Aggregated, de-identified analytics data may be retained indefinitely

9. Your Rights

You have the right to:

• Access your personal data and see what we've stored
• Correct inaccurate information
• Delete your account and associated data
• Export your data in a machine-readable format
• Opt out of marketing emails at any time

To exercise any of these rights, email us at: hello@brandmatic.ai

10. Children's Privacy

Brandmatic is not designed for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. For material changes, we will notify you via email at least 14 days before the changes take effect. Your continued use of the Service after that date constitutes acceptance of the updated policy.

12. Contact Us

Questions or concerns about this Privacy Policy?

• Email: hello@brandmatic.ai
• Company: Brandmatic / Viselio.ai
• Operated by: OJ Paranone